Leading Teams & Building Systems
Training, SOPs, cross-functional coordination, and the operational expertise that translates directly to Director-level roles.
Leadership Philosophy
Core principles that guide how I build teams and systems.
Clarity of Purpose
Every process and system should have a clear "why." Teams perform best when they understand the goal, not just the task.
Continuous Improvement
SOPs and workflows should evolve. Build in feedback loops and regular retrospectives to keep improving.
Scalable Systems
Design processes that work for 10 people and 100 people. Avoid one-off solutions that don't scale.
Lead by Example
The best way to drive adoption is to use the systems yourself and show their value through results.
Training & Mentorship
Building capability across organizations through structured training programs.
AI Masters Training Program
Key contributor to IPG Health's AI Masters initiative—delivered prompt engineering training, led SME workshops across creative, editorial, PM, and medical teams, and drove organizational AI adoption.
Trained 100+ team members
Workflow Software Training
Delivered 20+ training sessions on workflow management software to cross-functional teams.
300+ employees trained
Leadership Mentorship Programs
Participated in formal mentorship programs at Vaniam Group and IPG Health, coaching colleagues on leadership skills, career development, and strategic decision-making.
Improved team growth and leadership readiness
SOP & Process Design
Building scalable systems that improve efficiency and reduce errors.
Agency-Wide SOP Development
Led SOP refinement initiatives across all agencies, helping standardize processes for over 500+ staff.
Process standardization at scale
Workflow Management Rollout
Structured 6-month rollout plan for new workflow management software adoption.
Successful change management
MLR Submission Processes
Established and refined MLR submission workflows achieving 90% approval ratings.
90% approval rate
Cross-Team Collaboration
Experience coordinating across complex organizational structures.
- →Coordinated with Medical, Editorial, Creative, UX/UI, Product Design, Animation, Broadcast, Development, QA, Digital Inclusion, PM and Regulatory Departments
- →Client-agency communication frameworks
- →Cross-functional launch readiness coordination
- →Vendor and partner management
- →Executive stakeholder presentations
How This Translates to Director Roles
My operations background isn't separate from leadership, it IS leadership. The ability to build systems, train teams, and drive process improvement at scale is exactly what Director-level roles require.
- →Strategic Thinking: Connecting operational execution to business outcomes and client satisfaction
- →Team Development: Building team capability through structured training, mentorship, and process standardization
- →Change Management: Driving adoption of new systems, from workflow software to AI tools, with measurable results
- →Stakeholder Management: Aligning all cross-functional departments and clients around deliverables, keeping strategic imperatives top of mind for all
Looking for Operations Leadership?
Let's discuss how I can help build and scale your team's operations.